Your community's management company

Text Message Terms and Conditions

Your community's management company sends text messages to homeowners in the communities it manages through Havn, the community management platform. This page is the full set of terms for that program, called Your community's management company Community Texts, and how your mobile information is handled.

What you receive

Account notices (statements, payment receipts, failed payments), meeting and voting reminders, notices your community’s rules require, and replies when you text your community manager. Messages come from community management staff and from scheduled notices. Nothing promotional is sent.

How you opt in

You turn texts on yourself, on your community’s owner portal, by choosing Yes, Text Me and confirming your mobile number, by texting START to your community’s number, or by replying YES to the one confirmation text your association sends to the mobile number you gave it. No one is enrolled without that step. Replying to a text you sent is the only message that goes without it. This is the screen, as it appears on the portal:

Text Messages

Get reminders and notices from your community and Your community's management company by text: payment reminders, notices that were mailed to you, and meeting reminders. Message frequency varies. Message and data rates may apply. Reply STOP at any time to end them, HELP for help. Read the text message terms and privacy.

Mobile Number

(206) 555-0100

Yes, Text Me

By tapping Yes, Text Me you agree to receive recurring automated texts from your community and Your community's management company at this number. Consent is not a condition of any purchase.

What an owner sees on the Profile page of their portal before turning texts on. Preview only.

Frequency and cost

Message frequency varies with what is happening in your community. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Stopping and help

Reply STOP to any message to cancel. You will get one confirmation text and nothing more. Reply HELP for help at any time, or turn texts off on your owner portal. For questions, contact your community manager through your owner portal, or email support@havnhq.com.

Privacy

Your mobile number and your consent to receive texts are used only to send you the messages described here, and to honor STOP requests. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Havn, which delivers the messages on Your community's management company’s behalf, keeps your number and consent record only to run this program.

The full privacy policy is at havnhq.com/privacy.