Terms of Use

Havn is a platform for ordering, paying for, and delivering community association documents such as resale certificates, estoppel letters, lender questionnaires, payoff demands, and governing documents.

The documents available through the Service are prepared and issued by homeowners associations, condominium associations, or their management companies (each, a "Community"). Havn provides the ordering, payment, and delivery infrastructure. Havn is not a party to your real estate transaction, is not a law firm, and does not provide legal, financial, or tax advice. Content on the Service is provided for general information only and is not a substitute for advice from a qualified professional.

You must be at least 18 years old and able to form a binding contract to use the Service. If you create an account, you agree to provide accurate information, keep it current, and protect your credentials. You are responsible for activity that occurs under your account.

Document prices are set by the fulfilling Community. Where state law caps a document fee, the Service applies the cap automatically at order time. The total price, including any rush fees or add-ons, is shown before you pay.

Payments are processed by our payment provider (Stripe). By placing an order you authorize the charge shown at checkout. Some order types allow a designated third party, such as a seller, to complete payment through a secure link; the order is fulfilled after payment is received.

Because documents are prepared specifically for your order, fulfilled orders are generally not refundable. If an order is cancelled before fulfillment, or if something has gone wrong, contact us and we will work with you and the Community to make it right.

Documents are delivered electronically to the email addresses provided with the order. Download links expire after a stated period for security. You are responsible for providing accurate delivery information and for downloading documents before links expire.

Each Community is solely responsible for the content, accuracy, and completeness of the documents it issues, including figures, disclosures, and statements of account. Havn does not independently verify the information Communities provide. Questions about the content of a document should be directed to the issuing Community.

You agree not to:

• Use the Service in violation of any law or regulation
• Misrepresent your identity or your role in a transaction
• Interfere with or disrupt the Service or its security features
• Scrape, harvest, or bulk-download content or data without permission
• Use the Service to transmit malicious code or unsolicited messages

The Service, including its software, design, and content (other than Community documents and materials you upload), is owned by Havn and protected by intellectual property laws. Communities retain ownership of the documents and materials they upload and grant Havn a license to host, process, and deliver them as needed to provide the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HAVN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DOCUMENT WILL MEET THE REQUIREMENTS OF A PARTICULAR TRANSACTION, LENDER, OR JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR FAILED CLOSINGS, ARISING OUT OF OR RELATING TO THE SERVICE. HAVN'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO HAVN FOR THE ORDER GIVING RISE TO THE CLAIM.

You agree to indemnify and hold Havn harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

We may suspend or terminate access to the Service at any time for conduct that violates these Terms or harms the Service or its users. You may stop using the Service at any time. Sections that by their nature should survive termination (including Sections 5, 8, 9, and 10) survive.

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute arising out of these Terms or the Service will be brought in the state or federal courts located in Washington, and you consent to their jurisdiction.

We may update these Terms from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated through the Service. Continued use after changes take effect constitutes acceptance.

Questions about these Terms: email us at loren@havnhq.com. See also our Privacy Policy.