Privacy Policy

Order information. When you place an order we collect your name, email, phone number, your role in the transaction, the property address, the documents requested, and delivery details, along with any additional recipients you designate.

Account information. When a Community or its team creates an account we collect names, work emails, roles, and organization details.

Community documents. Communities upload documents such as governing documents, budgets, and insurance certificates so orders can be fulfilled.

Payment information. Payments are processed by Stripe. Havn receives transaction details (amount, status, last four digits of the card) but never stores full card numbers.

Waitlist and contact. If you join the waitlist or contact us we collect your email and any details you choose to share, such as your company or association name.

Technical information. Standard logs (IP address, browser type, pages visited) used for security and to operate the Service.

• To process orders, collect payment, and deliver documents
• To notify Communities of orders and requesters of order status
• To send transactional email, where we track delivery and opens so we can confirm documents reached their recipients
• To provide support and respond to inquiries
• To secure, maintain, and improve the Service
• To comply with legal obligations, including statutory record requirements

We do not sell personal information.

With the fulfilling Community. The association or management company fulfilling your order sees the order details needed to prepare and deliver your documents.

With recipients you designate. Documents and order updates are sent to the email addresses provided with the order.

With service providers. We use trusted providers to operate the Service: payment processing (Stripe), hosting and database (Vercel, Supabase), and email delivery (Resend). Each receives only what it needs to perform its function.

For legal reasons. We may disclose information to comply with law, enforce our terms, or protect rights, safety, and the integrity of the Service, and in connection with a corporate transaction such as a merger or acquisition.

We retain order records and issued documents for as long as needed to provide the Service and meet legal, accounting, and audit requirements that apply to real estate transaction records. Waitlist information is kept until you ask us to remove it.

We protect information with encryption in transit, access controls, and tenant isolation at the database layer. No method of transmission or storage is completely secure, but we work to protect your information and limit access to what each party needs.

You may request access to, correction of, or deletion of your personal information by emailing us. Note that some records, such as issued documents and transaction history, must be retained as required by law or by the legitimate needs of the underlying real estate transaction. Depending on where you live, you may have additional rights under state privacy laws.

The Service uses essential cookies and browser storage to keep you signed in and to preserve in-progress orders. We do not use third-party advertising cookies.

The Service is intended for adults involved in real estate transactions and community management. It is not directed to children, and we do not knowingly collect information from children.

We may update this Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated through the Service.

Privacy questions or requests: email loren@havnhq.com. See also our Terms of Use.